Shipping policy
# Shipping Policy
**FINDVAULTS**
Operated by **ACTION1 LLC**
EIN: **46-5018141**
Registered Address: **13123 COXSWAIN CT, HUDSON, FL 34667, United States**
Support Email: **help@findvaults.com**
Phone: **+1 (727) 378-4160**
This Shipping Policy explains how orders placed through **FINDVAULTS.COM** are processed and delivered.
## 1. Order Processing
Orders are generally processed within **1 to 3 business days** after the order is placed and payment has been successfully authorized.
Processing time is separate from shipping and delivery time.
## 2. Shipping Origin
Products purchased through FINDVAULTS are shipped directly from **China** through third-party suppliers and fulfillment arrangements.
Customers should therefore expect that international shipments may pass through customs or other international shipping facilities before reaching the destination country.
## 3. Delivery Time
After the order has been shipped, the estimated delivery time is:
**14 to 28 business days.**
The estimated delivery period begins after shipment and does not include the initial processing period of **1 to 3 business days**.
Accordingly, the estimated total time from order placement to delivery is generally **15 to 31 business days**, depending on the applicable shipping and processing circumstances.
Delivery estimates are not guaranteed dates.
International delivery may take longer due to customs clearance, carrier delays, transportation disruptions, weather, holidays, destination-country procedures, or other circumstances outside the reasonable control of FINDVAULTS.
## 4. Separate Packages
Items purchased in the same order may be shipped separately.
As a result, customers may receive multiple packages at different times even when the products were purchased in a single transaction.
Separate packages do not necessarily indicate that an item is missing from the order.
## 5. Tracking
Where tracking information is available, shipment tracking information may be provided to the customer after the order has been shipped.
Tracking information may take some time to become active after shipment.
Tracking events are generated by shipping and carrier systems and may not update continuously during international transportation or customs processing.
## 6. Customs, Duties, and Import Charges
Because products are shipped from China to international destinations, shipments may be subject to customs clearance and import requirements.
Where applicable, **customs duties, import taxes, customs fees, brokerage fees, handling charges, or other charges imposed by a destination country, government authority, customs agency, carrier, or other third party may be the responsibility of the customer**, unless such charges are otherwise included in the applicable order price or are required by applicable law to be paid by FINDVAULTS.
FINDVAULTS does not control the amount, timing, or application of charges imposed by customs authorities, governments, carriers, or other third parties.
Customers are responsible for complying with applicable import requirements in their destination country.
## 7. Delivery Delays
Delivery estimates may be affected by circumstances outside FINDVAULTS's reasonable control, including:
1. Customs processing.
2. International transportation delays.
3. Carrier delays.
4. Severe weather.
5. Public holidays.
6. Government restrictions.
7. Incorrect or incomplete delivery information.
8. Other logistical or operational disruptions.
A delay does not automatically constitute a lost shipment.
FINDVAULTS may review the shipment status with the applicable carrier or fulfillment provider when appropriate.
## 8. Orders Not Delivered Within the Maximum Delivery Period
The maximum estimated delivery period is **28 business days after shipment**, excluding the initial **1 to 3 business days of order processing**.
If an order has not been delivered after this maximum stated delivery period, the customer should contact **help@findvaults.com**.
The order may be reviewed for delivery status and refund eligibility under the **FINDVAULTS Return and Refund Policy**.
Nothing in this section limits any mandatory consumer rights or remedies that may apply under applicable law.
## 9. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If an order cannot be delivered because the customer supplied incorrect or incomplete information, the customer should contact **help@findvaults.com** as soon as possible.
FINDVAULTS will review the circumstances and determine what options may be available based on the shipment status, carrier requirements, and applicable law.
## 10. Countries Served
FINDVAULTS currently sells to customers in:
- **United States**
- **Canada**
- **Australia**
- **New Zealand**
- **United Kingdom**
Shipping availability may vary by product and destination.
FINDVAULTS may restrict or discontinue shipping to particular destinations where required by applicable law, carrier restrictions, customs requirements, or operational limitations.
## 11. Contact Information
Questions concerning shipping and delivery should be directed to:
**FINDVAULTS**
**ACTION1 LLC**
EIN: **46-5018141**
13123 COXSWAIN CT
HUDSON, FL 34667
United States
**Email:** help@findvaults.com
**Phone:** +1 (727) 378-4160