Refund policy
# Return and Refund Policy
**FINDVAULTS**
Operated by **ACTION1 LLC**
EIN: **46-5018141**
Registered Address: **13123 COXSWAIN CT, HUDSON, FL 34667, United States**
Support Email: **help@findvaults.com**
Phone: **+1 (727) 378-4160**
Card Statement Descriptor: **FINDVAULTS**
This Return and Refund Policy applies to purchases made through **FINDVAULTS.COM** and explains the circumstances under which customers may request a refund.
## 1. Refund Request Period
Customers may request a refund within **30 days from the date the order is delivered**, subject to the terms of this policy and any rights provided by applicable law.
To request a refund, customers should contact **help@findvaults.com** and provide their order information and the reason for the request.
Where reasonably necessary to evaluate a claim involving damage, condition, or the product received, FINDVAULTS may ask the customer to provide photographs of the product.
Nothing in this section limits any statutory cancellation, return, refund, or other consumer rights that may apply under applicable law.
## 2. Eligible Refund Circumstances
Subject to applicable law, a refund may be approved in the following circumstances:
1. The product arrived damaged.
2. The customer received an incorrect item.
3. The order was not delivered within the applicable maximum delivery period.
4. The customer reports dissatisfaction with the product within the applicable 30-day period and provides photographs if reasonably requested by FINDVAULTS.
FINDVAULTS will review each refund request based on the circumstances of the order and the requirements of this policy.
Where applicable law provides a mandatory right to a refund, cancellation, return, replacement, repair, or other remedy, that legal right will apply independently of this voluntary refund policy.
## 3. Physical Product Returns
**FINDVAULTS generally does not require customers to physically return products for refunds approved under this policy.**
If a refund is approved and no return is required, FINDVAULTS will inform the customer that the product does not need to be returned. The customer may keep or discard the product at their discretion.
Customers should **not send products to the registered business address or to any other address** unless FINDVAULTS provides specific written return instructions.
Where applicable law requires a product to be returned as part of a statutory cancellation or remedy, the applicable legal requirements will apply.
## 4. Refund Method and Processing Time
Once a refund has been approved, FINDVAULTS will issue the refund to the **original payment method used for the purchase**, unless applicable law requires another method.
Refunds will generally be processed within **5 to 10 business days after approval**.
After the refund has been processed by FINDVAULTS, the time required for the funds to appear in the customer's account may depend on the customer's bank, card issuer, payment provider, or financial institution.
The transaction may appear on the customer's payment statement under the name **FINDVAULTS**.
## 5. Product Categories
There are **no product categories expressly excluded from refund eligibility** under this policy.
However, refund requests remain subject to the applicable requirements, deadlines, and any mandatory consumer rights under applicable law.
## 6. Undelivered or Delayed Orders
If an order has not been delivered within the maximum delivery period communicated to the customer, the customer may contact **help@findvaults.com** to request a review and, where applicable, a refund.
Delivery estimates may not constitute guaranteed delivery dates. International shipments may be affected by customs processing, transportation delays, carrier disruptions, weather, or other circumstances outside FINDVAULTS's reasonable control.
Nothing in this section limits any rights that customers may have under applicable consumer protection or shipping laws.
## 7. Statutory Consumer Rights
This policy does not limit, exclude, or replace any consumer rights that cannot lawfully be excluded or restricted under applicable law.
For customers in the **United Kingdom**, statutory rights applicable to online and distance purchases remain unaffected by this policy. Under applicable UK distance-selling rules, consumers generally have a right to cancel an online purchase within **14 days after receiving the goods**, subject to statutory exceptions and requirements.
Where applicable law provides a right to cancel, reject, obtain a refund, return goods, obtain a repair or replacement, or exercise another statutory remedy, those rights apply independently of the voluntary refund terms described in this policy.
## 8. Contact Information
For refund requests, return questions, or questions regarding this policy, please contact:
**FINDVAULTS**
**ACTION1 LLC**
EIN: **46-5018141**
13123 COXSWAIN CT
HUDSON, FL 34667
United States
**Email:** help@findvaults.com
**Phone:** +1 (727) 378-4160
**Card Statement Descriptor:** FINDVAULTS